Refund policy

Last updated: October 27, 2026

Our 14-day damage-free guarantee

If your order arrives damaged or faulty, or isn't what you ordered, email us a photo within 14 days of delivery and we will send a free replacement or refund you. There is nothing to send back.

How to make a claim

• Reply to any of your order emails, or write to us through our contact page.
• Include your order number and a photo or short video that shows the problem.
• Tell us whether you would like a replacement or a refund.

Used items

For hygiene reasons we can't accept returns of items that have been used on skin. We're happy to answer any questions before you order.

Cancellations

You can cancel for a full refund before your order ships. Contact us as soon as possible: once an order has shipped, it can't be canceled.

Refunds

Approved refunds go back to the original payment method. Depending on your bank or card provider, they usually appear within 5–10 business days.

Please contact us first

If something isn't right with your order, please contact us before contacting your bank. We will respond and resolve it as quickly as we can.

Questions

Reply to any of your order emails, or write to us through our contact page.